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In this section you can search for an answer for your problem within the FAQ or write an Email. If you have lost your license-key, please refer to section "Retrieve lost license key" to get your license-key emailed to you.

Order-Process Support

The order-process is handled by the reseller share-it! For all questions regarding the order-process visit share-it! customer-service, please: Customer Service

If you want to purchase via the Mac App Store, please refer for any questions to the Mac App Store Support. A link is located on the right side in the "Quick Links Box" on the start-page of the Mac App Store, or use this direct link: Mac App Store Support.


Please check the FAQs if you can find a solution to your problem. If you write an E-Mail try to describe your problem as descriptive and compact as possible. Your data won't be abused or used to spam you.
Write an E-Mail to the support

Retrieve lost license key (MarkMyWords Direct-Version)

Using this form you can retrieve your lost license key. To do so, just enter name and e-mail-address you used to purchase the license. Your license will be send to your e-mail-adress immediately.
Retrieve license key


Frequently asked questions will be collected in the section. To ease orientation and quicken the process of finding the answers you seek, this section is being diverted thematically.


Mac App Store
Crash when opening a document
Interface FAQ
Shortcuts Woes
Issues when exporting with CSS-Style


Mobipocket-Files wont be created
Problems with Pictures


Help-Pages are build in MarkMyWords / eBookBinder / SizeMyPics. The call up the Help-Pages select from the menu in MarkMyWords / eBookBinder / SizeMyPics the menu-item Help > MarkMyWords-Help.