Support

In this section you can search for an answer for your problem within the FAQ or write an Email. If you have lost your license-key, please refer to section "Retrieve lost license key" to get your license-key emailed to you.

Order-Process Support

The order-process is handled by the reseller share-it! For all questions regarding the order-process visit share-it! customer-service, please: Customer Service

If you want to purchase via the Mac App Store, please refer for any questions to the Mac App Store Support. A link is located on the right side in the "Quick Links Box" on the start-page of the Mac App Store, or use this direct link: Mac App Store Support.

Contact

Please check the FAQs if you can find a solution to your problem. If you write an E-Mail try to describe your problem as descriptive and compact as possible. Your data won't be abused or used to spam you.

Write an E-Mail to the support

Name
Email
Security-Question: Who builds Mac-Computers?
Subject
Your Message

Retrieve lost license key

Using this form you can retrieve your lost license key. To do so, just enter name and e-mail-address you used to purchase the license. Your license will be send to your e-mail-adress immediately.

Retrieve license key

Name
Email

FAQs

Frequently asked questions will be collected in the section. To ease orientation and quicken the process of finding the answers you seek, this section is being diverted thematically.

MarkMyWords

Mac App Store
Are the normal and the Mac App Store version of MarkMyWords identical?

Are the normal and the Mac App Store version of MarkMyWords identical?
Both versions are nearly identical in functionality. Albeit, due to Mac App Store restrictions, a few functions and features are missing in the Mac App Store Version, The differences between the regular and the Mac App Store version are:
Updates are being delivered through the Mac App Store application
Licenses are being handled by the Mac App Store application
System-Requirements are Mac OSX 10.6.6
MarkMyWords operates under Lion and Mountain Lion within the Sandbox
The Statusbar-Feature is not available under Lion and Mountain Lion
Beta-Versions offered through the developer-blog can be used once for 30 days

Crash when opening a document
Crash when opening a document

Crash when opening a document
Under certain circumstance opening a document in MarkMyWords 1.5.0 could result in a crash of the application. The reason therefore is the webreload-intervall setting using the option "Event reload". Until the bug has been resolved in an update, you should use the option "Key Rest Reload" instead. If you'r already stuck within the crash-issue, try following solutions to resolve the issue:

~ restart MarkMyWords and instead opening an existing document, open a new, empty document. Change the webreload-intervall t "Key Rest Reload" and close the new document. You should be able to reopen your existing documents. If not, proceed with option number two.
~Make sure, MarkMyWords is closed. Call up the application Terminal from Applications > Utillities and enter the following command:
defaults delete com.xelaton.MarkMyWords WebViewPreviewLoadingInterval


Interface FAQ
Display more Recent Documents in the Startwindow


Display more Recent Documents in the Startwindow
To display more Recent Documents within the startwindow call up the Systempreferences and select the item Appearance. Under the item "Number of recent items" you can choose how many Recent Documents should be stored.

Dropbox
Synchonize Templates and Plugins using Dropbox

Synchonize Templates and Plugins using Dropbox
To synchronize Templates and Plugins on all Macs using MarkMyWords you have to use symbolic links. This has to be done only once, but on all Macs that shall synchronize Templates and Plugins.

Pause syncing on all your macs or close the Dropbox-Application at all
Open two Finder-Windows and the Terminal-Application (Applications > Utilities).
In your first Finder-Window navigate to following folder: Your Homedirectory/Library/Application Support/MarkMyWords

In this folder you will find the folders Templates and Plugins, make a copy of these folders for your own safety.

In your second Finder-Window navigate to your Dropbox-Folder and select an folder you want to use to place your symbolic links or create a new folder there.

Write following command into the Terminal-Application:
ln -s
after the s follows a space.
Drag from the first Finder-Window the folder named Templates onto the Terminal-Window. Behind your written command the path to the Template-Folder will appear.
From your second Finder-Window drag the folder you selected to save your symbolic links onto the Terminal-Window. Here too, the path will appear.
Now press enter to execute the command. After it's done, you will find the symbolic link in your Dropbox-Folder.

Repeat the steps for the Plugin-Folder.
After that, repeat all the steps for all your macs.
When all your Macs have been prepared, resume syncing for the Dropbox-Application.

Shortcuts Woes
Shortcut doesn't work (CMD+ALT+#)


Depending on OSX Version and Language, the predefined Shortcuts by Apple differ. Lion predefined the shortcut CMD+ALT+# for the action "Turn image smoothing" on/of, You can turn off the by Apple predefined shortcuts individually. Launch System-preferences > Keyboard > Keyboard shortcuts and select Universal Access > Zoom and turn off the appropriate shortcut.

Issues when exporting with CSS-Style
Issues when exporting with CSS-Style

When no text in the resulting document appears, the reason could be the "Black Background Bug". This is caused by the used export-system from Apple and can only be solved by using a white background instead of a dark one.



eBookBinder

Mobipocket-Files wont be created
Mobipocket-Files won't be created (OSX Lion and OSX Mountain Lion)

Mobipocket-Files won't be created (OSX Lion and OSX Mountain Lion)
When downloading the kindlegen-packeage from Amazon, it is being set into quarantine by the OSX-security mechanism "Gatekeeper". Every execution of the kindlegen-app therefore will be prevented and eBookBinder is not able to create mobipocket-files. To unlock the quarantine, perform following steps:

~ locate the folder with the kindlegen-file within the Finder
~ right-click on the kindlegen-file and choose from the menu the option Open with > Terminal.app

You'll be asked if you really want to open the file, proceed. Doing so will unlock the quarantine and eBoolBinder will be able to use the kindlegen-file correctly and being able to create mobipocket-files.


Problems with Pictures
Problems with pictures from Word-documents
Problems with pictures within ebooks
Which picture-formats are supported

Problems with pictures from Word-documents
On some Occasion Word-documents with pictures Insider can't be read in correctly and the enclosed pictures won't appear in the final eBook. In that Ase, you should convert These Dokuments. Best suited vor this task is Textedit, which is shipped with every Mac.
Open your Word-document using Textedit and resave the document using the menu-action File > Save As.
Within the save-dialog, choose from the option File-Format the option Rich Text Format with Attachments.
Your document will be saved to the rftd-format which can can be read by eBookBinder much better that Word-documents with pictures inside.

Problems with pictures within ebooks
If you're using large images within your documents, it can happen that some ebook-readers won't display those properly, since they don't resize them automatically.
Use the following CSS-code and add it in eBookBinder under the tab Advanced / CSS Template :
img
{
    max-width: 600px;
    max-height: 800px;
    display: block;
    margin: 0px auto;
}

Using this code, the maximal width of pictures will be limited to 600 pixels, the maximal height will be limited to 800 pixels. Additionally this code will center your images within your book.

Which picture-formats are supported
jpg, png and gif

Help-Pages

Help-Pages are build in MarkMyWords / eBookBinder / SizeMyPics. The call up the Help-Pages select from the menu in MarkMyWords / eBookBinder / SizeMyPics the menu-item Help > MarkMyWords-Help.